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Customers are the key drivers of a business organization. Irrespective of the industry an organization operates in, it cannot exist with its customers. Customers, both existing and prospective, define the fate of an organization and that is the reason why organizations don’t mind investing money, reaching out corporate call center and availing call center services to provide impeccable customer support services to its existing cus... Read more>>
Call center outsourcing companies are under tremendous pressure to keep up with the increasing expectations of modern day customers. Delivering on customers’ expectations is not the only challenge that they face. Their main challenge is to accomplish this tedious task of meeting needs and expectations of customers while ensuring that expenses remain in control. Though this challenge existed ever since the concept of outsourcing ca... Read more>>
Today, we are going to discuss about why increasing productivity levels of employees does not necessarily require utilization of applications and out of the box techniques, all it requires is an independent approach towards the same. The previous business model encouraged every individual to follow a certain set of predefined rules. The main idea behind this is the emergence of structured and operational work life. The more an organi... Read more>>
Most people working in B2B call center might have experienced the feeling that their managers don’t really believe they’re working when they are not in office. This hasn’t been proven with any concrete evidence, but it’s not that such managers don’t have faith in his/her people. It’s just that they find it hard to trust them. There’s a fine line that can be drawn between the two. Now the ques... Read more>>
Every knowledge-oriented business entity must be well-versed with the term ‘touch point’. In recent times, many business conglomerates have come to understand the significance of having multiple touch points across all channels of communication with the customers. As the level of competition is on a continuous upsurge, business entities have understood the importance of contacting the current and prospective customers via te... Read more>>
