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Why do Customers Love to interact with a Real Person?

Posted by Shashvat Vats on Jun 29, 2018 05:10:08 pm

Technology has made life easier and has provided us with some viable business options. For instance, take the example of automation. Around 2 decades back business world was introduced to the concept of automation and everything changed. Automation was adopted by businesses owing to its capability to trim the overhead expenses. However, the concept didn’t catch up because it leads to a number of challenges, customers getting discon... Read more>>

Third Party Verification Services: An Ignored Employee’s Benefit

Posted by Shashvat Vats on Jun 25, 2018 05:28:20 pm

Being a business owner, what’s the biggest blunder you can do? Well, there are two of them if you think deeply. One, if you overlook your customers and the second when you oversee your workforce. Yes, employees are your biggest asset and maintaining a strong relationship with them would offer your business an exceptional boost. The better work environment you sustain, the more efficient and skilled employees will join your co... Read more>>

Outsourcing Telemarketing Services for Small Businesses: An Overview

Posted by Shashvat Vats on Jun 22, 2018 02:41:04 pm

What is your favorite channel to communicate with your target audience? Do you use the internet (live chat, instant messaging and social media), text messaging or are you still in love with the conventional way of reaching out to your customers on a phone call? Did you notice I used the word ‘conventional’ with the telephone channel? Yes, it is true! With the advent of so many channels available to engage, reach, and solve ... Read more>>

Why Call Center Outsourcing is becoming an Essentiality for Businesses?

Posted by Shashvat Vats on Jun 19, 2018 05:44:54 pm

The outsourcing industry is growing at a significant growth rate owing to the rising interest of the businesses across the globe in this astonishing tactic. Gone are the days when businesses used to drift apart from the outsourcing owing to the doubts such as loss of control over the outsourced projects and service quality downfall. Now, business owners are continuously looking for ways to increase the overall productivity and profit... Read more>>

How to Outsource Live Chat Support without Spending Too Much?

Posted by Shashvat Vats on Jun 14, 2018 11:15:23 am

Customers are living in a golden age really! Every business is just looking up to please their customers in every possible manner. Have you encountered such situation where two brands are fighting to sell you something? If no, let me tell you, it feels great! Companies across the globe are ensuring to provide the first-grade products and unparalleled service to their customers. Technology has engulfed every business function... Read more>>