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Significance Of Maintaining Value-Centric Bonds With Business Partners

Posted by Ishtiyaq Nabi on Nov 10, 2016 02:58:08 pm

Irrepressible advancements in the field of technologies have opened new avenues of business opportunities for blue chip organizations worldwide. To capitalize efficiently on all opportunities the marketplace is laden with, it is quite necessary to manage, monitor, and accomplish every business specific function with utmost efficiency, competency, and expertise. This objective can be achieved if, and only if, you have reliable outsourcin... Read more>>

Efficient Employee Engagement in Contact Center Is the Key To Organizational Success

Posted by Ishtiyaq Nabi on Oct 28, 2016 12:09:16 pm

Answering numerous calls of angry and frustrated customers on a daily basis; using complex customer service tools while being leased to a desktop or laptop for more than 8-9 hours a day; and receiving meager compensation in return is certainly not a lucrative, appealing, or attractive profile to aspire for.  Although some might argue that every contact center does not fit into the description above, nonetheless the truth is that’s ho... Read more>>

The Importance of Efficient Workforce Management for BPOs

Posted by Ishtiyaq Nabi on Oct 25, 2016 11:30:50 am

The current business scenario — extremely volatile global market, highly competitive landscape, and ever changing consumer behavior — compels businesses to streamline their mission-critical functions as per latest business dynamics, market influences, and customer expectations in order to achieve augmented entrepreneurial speed and business agility.  As innovation and expertise have taken the center stage, no organization can affor... Read more>>

6 Must-haves Contact Center Management Software

Posted by Ishtiyaq Nabi on Oct 19, 2016 02:05:51 pm

Customer service responsibilities that contact centers are conferred with are in galore, and to ensure top-grade solutions to businesses, all of those responsibilities have to be performed with utmost care, intense dedication, and supreme proficiency.  Herein, hiring skilled workforce, training them comprehensively, and ensuring ultramodern contact center infrastructure are just some initial steps towards achieving organizational succe... Read more>>

Effective Strategies to Prevent Customer Churn

Posted by Ishtiyaq Nabi on Oct 13, 2016 03:13:54 pm

Intense competition in the business world, ever-rising customer expectations, and uncertain global marketplace compel organizations worldwide to come up with innovative and strategic business models that can help them reduce customer churn. Decision makers need to have adept predictive analytics framework that can help enterprises monitor and analyze customer investment habit as well as behavioral intentions in adept manner. More import... Read more>>