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Of late, business have realized that customer loyalty is driven through frequent, positive customer engagement. Not only effective customer engagement strategies ensure sustainable growth, but also help enterprises achieve their strategic objectives quite competently. It is so true that aggressive marketing campaigns, mega promotions, and lucrative reward programs can help businesses attract innumerable potential purchasers; however, ... Read more>>
An unhappy customer is nothing less than a nightmare for businesses. Therefore, enterprises are focusing on crafting and delivering enriching and pleasurable experience to customers across communication channels, on each touchpoint. However, this does not at all mean that you are relieved from further duties; you must undertake strategic initiatives in order to gauge the quality of experience that your customers are offered by your busi... Read more>>
Gone are those days when customers used to expect; nowadays they demand! They not only demand personalized and timely guidance from businesses, but they also demand efficient customer service solutions through every communication channel. As customers have become much more demanding than ever, it becomes slightly challenging for BPO organizations to manage customer data immaculately so that they can deliver highly immaculate solutions t... Read more>>
Irrepressible advancements in the field of technologies have opened new avenues of business opportunities for blue chip organizations worldwide. To capitalize efficiently on all opportunities the marketplace is laden with, it is quite necessary to manage, monitor, and accomplish every business specific function with utmost efficiency, competency, and expertise. This objective can be achieved if, and only if, you have reliable outsourcin... Read more>>
Answering numerous calls of angry and frustrated customers on a daily basis; using complex customer service tools while being leased to a desktop or laptop for more than 8-9 hours a day; and receiving meager compensation in return is certainly not a lucrative, appealing, or attractive profile to aspire for. Although some might argue that every contact center does not fit into the description above, nonetheless the truth is that’s ho... Read more>>
