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How Your Business is Doing? Evaluate Through Customer Satisfaction Score

Posted by Ishtiyaq Nabi on Nov 25, 2016 02:44:07 pm
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An unhappy customer is nothing less than a nightmare for businesses. Therefore, enterprises are focusing on crafting and delivering enriching and pleasurable experience to customers across communication channels, on each touchpoint. However, this does not at all mean that you are relieved from further duties; you must undertake strategic initiatives in order to gauge the quality of experience that your customers are offered by your busi... Read more>>

How CRM Software Can Help You Deliver Great Customer Service Experience

Posted by Ishtiyaq Nabi on Nov 18, 2016 12:36:44 pm
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Gone are those days when customers used to expect; nowadays they demand! They not only demand personalized and timely guidance from businesses, but they also demand efficient customer service solutions through every communication channel. As customers have become much more demanding than ever, it becomes slightly challenging for BPO organizations to manage customer data immaculately so that they can deliver highly immaculate solutions t... Read more>>

Significance Of Maintaining Value-Centric Bonds With Business Partners

Posted by Ishtiyaq Nabi on Nov 10, 2016 02:58:08 pm
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Irrepressible advancements in the field of technologies have opened new avenues of business opportunities for blue chip organizations worldwide. To capitalize efficiently on all opportunities the marketplace is laden with, it is quite necessary to manage, monitor, and accomplish every business specific function with utmost efficiency, competency, and expertise. This objective can be achieved if, and only if, you have reliable outsourcin... Read more>>

Efficient Employee Engagement in Contact Center Is the Key To Organizational Success

Posted by Ishtiyaq Nabi on Oct 28, 2016 12:09:16 pm
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Answering numerous calls of angry and frustrated customers on a daily basis; using complex customer service tools while being leased to a desktop or laptop for more than 8-9 hours a day; and receiving meager compensation in return is certainly not a lucrative, appealing, or attractive profile to aspire for.  Although some might argue that every contact center does not fit into the description above, nonetheless the truth is that’s ho... Read more>>

The Importance of Efficient Workforce Management for BPOs

Posted by Ishtiyaq Nabi on Oct 25, 2016 11:30:50 am
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The current business scenario — extremely volatile global market, highly competitive landscape, and ever changing consumer behavior — compels businesses to streamline their mission-critical functions as per latest business dynamics, market influences, and customer expectations in order to achieve augmented entrepreneurial speed and business agility.  As innovation and expertise have taken the center stage, no organization can affor... Read more>>