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6 Must-haves Contact Center Management Software

Posted by Ishtiyaq Nabi on Oct 19, 2016 02:05:51 pm
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Customer service responsibilities that contact centers are conferred with are in galore, and to ensure top-grade solutions to businesses, all of those responsibilities have to be performed with utmost care, intense dedication, and supreme proficiency.  Herein, hiring skilled workforce, training them comprehensively, and ensuring ultramodern contact center infrastructure are just some initial steps towards achieving organizational succe... Read more>>

Effective Strategies to Prevent Customer Churn

Posted by Ishtiyaq Nabi on Oct 13, 2016 03:13:54 pm
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Intense competition in the business world, ever-rising customer expectations, and uncertain global marketplace compel organizations worldwide to come up with innovative and strategic business models that can help them reduce customer churn. Decision makers need to have adept predictive analytics framework that can help enterprises monitor and analyze customer investment habit as well as behavioral intentions in adept manner. More import... Read more>>

Top Five Emerging Customer Service Trends

Posted by Ishtiyaq Nabi on Oct 08, 2016 04:25:20 pm
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Ensuring top-notch customer service should always be the priority of organizations that are eager to carve a niche for themselves in the competitive and uncertain business environment. However, owing to constant rise in customer expectation levels, unpredictable business disruptions, and ever-changing regulatory guidelines, numerous businesses worldwide are finding it extremely challenging to ensure quick, efficient, and personalized cu... Read more>>

Call Center Outsourcing Can Ensure Efficient Business Continuity Management

Posted by Ishtiyaq Nabi on Oct 06, 2016 11:52:58 am
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Organizations worldwide need an adept, holistic risk management framework that can help decision makers identify every potential threat and business disruptor. More importantly, they also need an effective business continuity management that can ensure organizational resilience by minimizing the ill-effects of every catastrophic change or disaster. As businesses often have to face numerous uncertain, unpredictable threats and challenges... Read more>>

Significance of Inbound Customer Support Services for Businesses

Posted by Ishtiyaq Nabi on Oct 03, 2016 04:05:38 pm
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The quality of inbound customer support services can be a potential business differentiator.  Several studies and surveys have confirmed that organizations that ensure high quality inbound customer support through multiple communication channels are the ones which are scaling new heights of success in the competitive global business environment.  As comprehensive range of inbound customer support provisions can help you create... Read more>>