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A few prominent IT Service Desk trends

Posted by Polash on May 23, 2018 12:02:19 pm

In this era of the Internet of Things (IoT), Information technology (IT) plays a major role in almost every aspect of a person’s life. It is something that is also common among companies across the whole spectrum of the business world. IT has suddenly become an integral part of a business’s day-to-day operations. This, in turn, means that any discrepancy and inconsistency in an enterprise’s IT infrastructure can adversely impact t... Read more>>

Do you Need to Revamp Your Sales Pipeline?

Posted by Polash on May 18, 2018 05:19:14 pm

When clients approach lead generation services they often think that they just need that one thing for their businesses to scale up their growth- more sales leads. But usually, they are in need of something more in addition- a better system in place for qualifying their existing sales and a better technique to maximize business leads. Any b2b or b2c sales lead pipeline is a unique business ecosystem on its own. The lead management de... Read more>>

What is a Third-party Verification Service?

Posted by Polash on May 14, 2018 12:19:16 pm

In many parts of the world, the telemarketing companies are required by the administration as per the law to use third-party verification services while selling products or services over the phone. These laws are especially stringent in countries such as the United States of America as well as few other developed nations. The penalty for circumventing these laws can be substantial and any misdemeanor from delinquent businesses are liabl... Read more>>

Outsourcing Options: Third party or Captive units

Posted by Polash on May 10, 2018 03:30:16 pm

Since the emergence of the BPO sector as a service provider, many businesses and firms are stuck with an impending dilemma. No doubt, the BPO industry has made it easy for businesses to concentrate on their core competencies by outsourcing their peripheral processes. But the conundrum for big multinationals such as those of the large financial institutions is whether to contract third-party outsourcing companies or to embrace the captiv... Read more>>

A summary of the BPO Industry: Objectives and Business Models

Posted by Polash on May 03, 2018 06:07:16 pm

BPO, in short for business process outsourcing is something that we all have heard about at some point in time or the other in our lifetime. It has long evolved from its original image as a ‘sweat-shop’ to becoming a strategic differentiator for businesses in the global arena. It is a major disruptor to the conventional structure and proceedings of businesses. What is it? When a business contracts out one or more of their busi... Read more>>