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How to Counter Skill Shortage in Call Centers?

Posted by Polash on May 01, 2018 05:57:44 pm

The BPO industry faces another challenge in the midst of its already ample supply of trials. As the call center industry is rapidly gaining momentum, so are its share of problems. These are the challenges that can test the resolve of entrepreneurs and the management alike. Skill shortage is a concern that has always tormented the BPO outsourcing industry in mild doses. But due to the rapid evolution and diversification of the industr... Read more>>

The dos and don’ts in a chat process

Posted by Polash on Apr 30, 2018 06:26:05 pm

Online chat services are a great way to deliver quality support efficiently to one’s user base. It has revolutionized customer interaction experience. Earlier, customers had to rely on telephonic conversations with agents, to resolve their queries and questions related to products and services. But now it can be achieved through chats. Now customers don’t have to wait anymore to connect with support executives. Real-time res... Read more>>

Risk mitigation and management in BPOs

Posted by Polash on Apr 27, 2018 04:52:15 pm

The BPO industry may look like a good option for investment for both venture capitalists and angel investors. And in truth, it is indeed a viable long-term investment for those willing to go the extra mile. But as with any other industry, the BPO industry also comes with its own risks and uncertainties. Companies and businesses, involved in the BPO services sector for a long time have devised their own ways and frameworks to mitigate... Read more>>

How to improve the Customer Satisfaction Rate

Posted by Polash on Apr 25, 2018 06:17:46 pm

Call center experience plays an important role in attaining a good level of customer satisfaction and patron’s unwavering loyalty. It has been observed that companies can build their customer loyalty by investing more in-service experience. These observations were carried out by premier market research organizations and think-tanks. These researchers conducted surveys where different groups of customers were asked to reveal their ... Read more>>

The various functions of Inbound BPO

Posted by Shashvat Vats on Apr 17, 2018 06:08:24 pm

Every business, be it large or small should know the value of a call center. Call centers are a great way to gather information and a tested method to best serve the customer pool. Besides the obvious value, these call centers generate through their various functions they are also an embodiment of trust and credibility. Customers prefer businesses that can be held accountable or can be contacted upon in case of a problem or issue. A com... Read more>>