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A business escalating its products and services to the target audience has only one objective to look for; increasing the revenue. That is the sole purpose of any business of any specific industry. Companies are hence approaching different ways using which they can accomplish the feat of maintaining a strong ROI. Thus comes outsourcing into play. The process of handing over your business operations to a separate firm owing to the numero... Read more>>
It is comparatively easy to make your business successful than making it profitable for a long time. You have business objectives and you have the resources. The idea is solid and you have targeted the audience. You implement the strategy and the business takes off remarkably. Now, it is important to keep the flight of business on-course or to make it go higher. Remember, there is no auto-pilot when it comes to handling the business. At... Read more>>
Outsourcing is assumed to be a magical mantra for businesses to make them more profitable and successful. But, things are not the way they are thought of. If this is your first time to approach the amusing world of outsourcing, get ready for some hard lines that will help you in making your decision in a more logical and rational manner. BPO outsourcing is not limited to big organizations only, not anymore. Small and medium businesse... Read more>>
What does it take for an organization to be customer-centric literally? Does it require a heavy investment in the human resource (recruitment & training)? Or is it something else? Well, if a company wants to be customer service oriented, there is one golden rule only; the idea of helping people. Yes, that’s all it takes for the start. You need to be clear in terms of the business objective i.e. to help people through your service... Read more>>
When your business has started to grow, you and your senior management get less time to deal with customer issues and queries. Since you have to focus on the much more important task such as smoothening the revenue generation process, so dealing with customers’ grievance takes a back seat in your priorities. In these cases, call center outsourcing companies become more relevant and necessary for your business. Call centers have bee... Read more>>
