Call center is a premise where inbound and outbound customer calls are addressed and made respectively.
Which business doesn’t like gaining phone calls from customers or prospects showing interest in their offerings? Everyone wants that. What happens when calls figure reach a point that it hinders your daily business operations? Well, now you require a crisp call center services provider for your business.
CyfutureBPO renders you a profitable course to get engaged with customers, increase the revenue and expand your business. We, with our prowess in handling customers, empower your workforce to keep its focus on the business tasks that influence the revenue stream of your company.
How Call Center Services help businesses?
It seems a long time ago when the belief of outsourcing customer service for business seems ‘unheard’ of. Today, there are numerous companies in USA looking for call center services in order to provide flexibility and convenience to their customers.
CyfutureBPO provides you with resilient business models that back your company by matching its diverse requirements. If you wish to partner up with CyfutureBPO, our professionals will sit with you and will give time in understanding the crux of your business with an aim to become a smooth continuation of your company. We will aid you in saving thousands of dollars, office amenities, the requirement to recruit extra agents, computers and so on.
Did You Know?
After every positive customer experience, 69 % residents of USA admit to recommend the brand to others.
Call Center Services, We Offer:
There is a wide spectrum of call center services offered by us. These services are of two types; Inbound and Outbound services:
Inbound call center services:
- Customer support service: We ensure to nourish your customers and keep a harmonious bond with them. Our agents utilize their skills and expertise to handle your customer’s grievance quite diligently.
- Help desk outsourcing: CyfutureBPO offers to increase the client retention rate for your business. With the state-of-the-art infrastructure and latest technology, we provide a comprehensive set of services to solve all your IT related issues.
- Answering service: A single missed call from customer/prospect may worth a thousand of dollars. So, we offer an around-the-clock answering service that will create a strong and reputed image for your business.
- Chat support: Tired of the high bounce rate for your website? Well, now all the warm and closeable leads for your business will be acquired by our dedicated live chat agents.
- Order taking: Anyone calling your business to give an order will be greeted warmly by our experts. Our agents know the tip-to-toe about how to take orders from customers with utmost care and precision.
- Get a toll-free: Mark your global presence in the market by taking a toll-free number from us. We offer you a chance to draw a large trail of potential customers.
- Email support: Make an unstinting and a uniform conversation with your clients via our email support service.
- Tech support: Our qualified experts leave no stone unturned while offering tech-related solutions to your customers. Happy customers mean good business.
- Interactive voice response: Our robust and sterling IVR system ensures to make the overall customer service experience hassle-free.
Outbound call center services:
- Appointment setting & scheduling: Get real close to sealing the deal and grow your business. Our experts fix and manage your business appointments with the prospects, leads, customers, and allied.
- Lead generation services: Extract the first-rate leads for your business and see it reach heights. We have lead generation agents who ensure to pull warm leads and direct them to your sales team right away.
- Telemarketing services: We reach your customers with professionalism and extreme preparation. Our telemarketing experts promote and sell your offerings to your patrons via smooth communication.
- Verification services: Better be safe than sorry. We provide you a secured service which offers you credible data, employees, sales orders and avoids any conflict situation.
- Market research services: With our prowess in the domain, we offer the best research service that will help you in taking the profitable decision for your business.
Why Outsource Call Center Services to CyfutureBPO?
Contact center services offered by us are nothing but a virtual grid of on-demand professionals providing unrivaled scale and resilience. The quality of our services can be reflected in each of the customer interaction and the precision of results we promise & deliver. Apart from this, there are quite a few benefits that you will be acquiring while partnering with us:
- 1500+ Professionals
- 10 Delivery Centers in India
- 2 International Offices in USA and UK
- 15+ years of Industry Experience
- 250+ Clients across diverse industries