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Let’s acknowledge a harsh truth — all the forward-looking organizations are in quest of drafting and implementing efficient customer engagement framework, but only a handful of them actually have accomplished this strategic goal. The facet that is even more worrisome is that most of the business entities, even the ones that are aspiring to achieve unprecedented excellence, are quite unperturbed with this failure. ... Read more>>
Gone is the era when customers were reluctant to switch to a brand that offers more attractive, enticing deals. In the current age, customers like to try every option they are blessed with before settling down with their favorite ones. However, the brighter aspect is that once a customer has chosen your brand to associate with finally, you are bestowed with a golden opportunity to foster a valuable relationship. If you... Read more>>
An unhappy customer should ideally be a nightmare for any business firm! No aspect of your business, be it reputability, revenue generation capability, business agility, organizational efficiency, and even entrepreneurial speed, would remain unaffected if you have even one unhappy customer. Therefore, enterprises prudently take multifarious actions to ensure that the most valuable stakeholders of their brands — customers &md... Read more>>
Be it outbound or inbound call center, representatives or agents are the front lines who talk to the customers and create a customer base. To cater to the needs of different queries of the customers, agents need to be versatile and possess excellent communication skills at the same time so that they can easily handle even the complex queries on their own. In this blog post, we list nine skills that every BPO agent should have to deliver... Read more>>
Outsourcing call center services is an efficient and cost-effective business solution for companies targeting business expansion at cheaper costs. By outsourcing non-core activities to specialized service providers, a company can achieve the targets on time. The main reason behind outsourcing is the expertise, and skilled managers and executives of the call center companies. Many organizations are following the outsourcing model to mana... Read more>>
